/* ═══════════════════════════════════════════════════════════════════════
   Swiggy Instamart — Vendor Support Portal
   Design system v2. Same class contract as v1 (app.js renders these names);
   rebuilt for hierarchy, restraint and a real dark mode.

   Principle: orange is an ACCENT, not a wash. Surfaces stay neutral so the
   contact details — the thing a vendor actually came for — carry the eye.
   ═══════════════════════════════════════════════════════════════════════ */

/* ── Tokens ───────────────────────────────────────────────────────────── */
:root {
  color-scheme: light;

  /* Brand */
  --brand-primary: #fc8019;
  --brand-primary-dark: #e06c10;
  --brand-primary-deep: #b4500a;
  --brand-tint: #fff4e9;
  --brand-tint-strong: #ffe6cd;
  --brand-ring: rgba(252, 128, 25, .32);

  /* Ink */
  --ink-900: #14161f;
  --ink-800: #232634;
  --ink-700: #3d4152;
  --ink-600: #565b70;
  --ink-500: #767c92;
  --ink-400: #9aa0b4;
  --ink-300: #c3c7d4;

  /* Surfaces */
  --bg: #f6f7fa;
  --bg-tint: radial-gradient(1200px 600px at 12% -8%, #fff1e3 0%, rgba(255,241,227,0) 62%),
             radial-gradient(900px 520px at 96% 4%, #eaf0ff 0%, rgba(234,240,255,0) 58%);
  --surface: #ffffff;
  --surface-sunken: #f2f4f8;
  --surface-raised: #ffffff;
  --line: #e6e9f0;
  --line-strong: #d6dae4;

  /* Status */
  --ok: #0f9d58;      --ok-bg: #e8f7ef;
  --info: #2563eb;    --info-bg: #eaf1ff;
  --warn: #c2740a;    --warn-bg: #fff5e3;
  --danger: #d3372b;  --danger-bg: #fdeceb;

  /* Elevation — tight, layered, never muddy */
  --sh-1: 0 1px 2px rgba(20, 22, 31, .05);
  --sh-2: 0 1px 2px rgba(20, 22, 31, .05), 0 4px 12px rgba(20, 22, 31, .05);
  --sh-3: 0 2px 4px rgba(20, 22, 31, .05), 0 12px 28px rgba(20, 22, 31, .08);
  --sh-4: 0 4px 8px rgba(20, 22, 31, .06), 0 24px 56px rgba(20, 22, 31, .12);

  /* Geometry */
  --container: 860px;
  --r-xs: 8px;
  --r-sm: 10px;
  --r-md: 14px;
  --r-lg: 18px;
  --r-xl: 24px;
  --r-pill: 999px;

  /* Motion */
  --ease: cubic-bezier(.2, .8, .2, 1);
  --t-fast: .14s var(--ease);
  --t: .22s var(--ease);
}

@media (prefers-color-scheme: dark) {
  :root {
    color-scheme: dark;
    --brand-tint: #2a1b0d;
    --brand-tint-strong: #3b2410;
    --brand-ring: rgba(252, 128, 25, .38);

    --ink-900: #f2f4f9;
    --ink-800: #e4e7ef;
    --ink-700: #cdd2df;
    --ink-600: #a8aec1;
    --ink-500: #8b91a6;
    --ink-400: #6f7589;
    --ink-300: #545a6d;

    --bg: #0d0f16;
    --bg-tint: radial-gradient(1200px 600px at 12% -8%, #241706 0%, rgba(36,23,6,0) 62%),
               radial-gradient(900px 520px at 96% 4%, #101a33 0%, rgba(16,26,51,0) 58%);
    --surface: #161923;
    --surface-sunken: #10131b;
    --surface-raised: #1c2030;
    --line: #262b39;
    --line-strong: #333949;

    --ok: #4ade80;      --ok-bg: #0f2a1c;
    --info: #7ea6ff;    --info-bg: #131e38;
    --warn: #f0b45e;    --warn-bg: #2e2110;
    --danger: #ff8a80;  --danger-bg: #341614;

    --sh-1: 0 1px 2px rgba(0, 0, 0, .4);
    --sh-2: 0 1px 2px rgba(0, 0, 0, .4), 0 4px 12px rgba(0, 0, 0, .34);
    --sh-3: 0 2px 4px rgba(0, 0, 0, .4), 0 12px 28px rgba(0, 0, 0, .44);
    --sh-4: 0 4px 8px rgba(0, 0, 0, .44), 0 24px 56px rgba(0, 0, 0, .56);
  }
}

/* ── Base ─────────────────────────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { scroll-behavior: smooth; -webkit-text-size-adjust: 100%; }

body {
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
  font-size: 15px;
  line-height: 1.55;
  color: var(--ink-800);
  background: var(--bg);
  background-image: var(--bg-tint);
  background-repeat: no-repeat;
  background-attachment: fixed;
  min-height: 100vh;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
  font-feature-settings: 'cv05' 1, 'ss01' 1, 'tnum' 0;
}

a { color: inherit; }
button, input, select, textarea { font: inherit; color: inherit; }
svg { flex-shrink: 0; }

/* An author `display` rule beats the UA stylesheet's [hidden]{display:none}.
   Without this the admin-only tab stayed visible to vendors. */
[hidden] { display: none !important; }

:focus-visible {
  outline: 2px solid var(--brand-primary);
  outline-offset: 2px;
  border-radius: 4px;
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after {
    animation-duration: .01ms !important;
    animation-iteration-count: 1 !important;
    transition-duration: .01ms !important;
    scroll-behavior: auto !important;
  }
}

/* ── Header ───────────────────────────────────────────────────────────── */
.header {
  position: relative;
  overflow: hidden;
  background:
    linear-gradient(180deg, rgba(0,0,0,.06), rgba(0,0,0,0) 40%),
    linear-gradient(112deg, #f4720c 0%, #fc8019 44%, #ff9a3c 100%);
  color: #fff;
  padding: 22px 24px 24px;
  box-shadow: var(--sh-2);
}

/* soft light sweep — subtle, non-animated in reduced motion */
.header__glow {
  position: absolute;
  inset: -60% -10% auto -10%;
  height: 220%;
  background: radial-gradient(closest-side, rgba(255,255,255,.34), rgba(255,255,255,0) 70%);
  transform: translateX(-18%);
  animation: headerGlow 14s var(--ease) infinite alternate;
  pointer-events: none;
}
@keyframes headerGlow {
  from { transform: translateX(-18%) scale(1); opacity: .75; }
  to   { transform: translateX(18%)  scale(1.12); opacity: 1; }
}

.header__content {
  position: relative;
  max-width: var(--container);
  margin: 0 auto;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  flex-wrap: wrap;
}

.header__logo { display: flex; align-items: center; gap: 13px; }

.header__logo-icon {
  width: 46px; height: 46px;
  display: grid; place-items: center;
  border-radius: 13px;
  background: rgba(255,255,255,.16);
  border: 1px solid rgba(255,255,255,.28);
  backdrop-filter: blur(8px);
  box-shadow: inset 0 1px 0 rgba(255,255,255,.35);
}

.header__title {
  font-size: 1.2rem;
  font-weight: 700;
  letter-spacing: -.02em;
  line-height: 1.2;
}

.header__subtitle {
  font-size: .82rem;
  font-weight: 500;
  opacity: .88;
  letter-spacing: .01em;
}

.header__stats { display: flex; gap: 10px; flex-wrap: wrap; }

.header__stat {
  display: flex; align-items: center; gap: 7px;
  padding: 7px 13px;
  font-size: .78rem;
  font-weight: 500;
  border-radius: var(--r-pill);
  background: rgba(255,255,255,.15);
  border: 1px solid rgba(255,255,255,.22);
  backdrop-filter: blur(8px);
  white-space: nowrap;
}
.header__stat-num { font-weight: 700; font-variant-numeric: tabular-nums; }

/* ── Layout ───────────────────────────────────────────────────────────── */
.main {
  max-width: var(--container);
  margin: 0 auto;
  padding: 26px 20px 72px;
}

/* ── Search ───────────────────────────────────────────────────────────── */
.search-section { margin-bottom: 20px; }

.search-card {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 7px 7px 7px 16px;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--r-lg);
  box-shadow: var(--sh-2);
  transition: box-shadow var(--t), border-color var(--t), transform var(--t);
}
.search-card:focus-within {
  border-color: var(--brand-primary);
  box-shadow: var(--sh-3), 0 0 0 4px var(--brand-ring);
}

.search-card__icon { color: var(--ink-400); display: grid; place-items: center; }
.search-card:focus-within .search-card__icon { color: var(--brand-primary); }

.search-card__input {
  flex: 1;
  min-width: 0;
  border: 0;
  background: transparent;
  padding: 12px 0;
  font-size: .96rem;
  font-weight: 500;
}
.search-card__input:focus { outline: none; }
.search-card__input::placeholder { color: var(--ink-400); font-weight: 400; }

.search-card__btn {
  display: inline-flex; align-items: center; gap: 7px;
  padding: 12px 20px;
  border: 0;
  border-radius: var(--r-md);
  background: linear-gradient(180deg, var(--brand-primary), var(--brand-primary-dark));
  color: #fff;
  font-size: .88rem;
  font-weight: 600;
  cursor: pointer;
  white-space: nowrap;
  box-shadow: var(--sh-1), inset 0 1px 0 rgba(255,255,255,.22);
  transition: filter var(--t-fast), transform var(--t-fast), box-shadow var(--t-fast);
}
.search-card__btn:hover { filter: brightness(1.06); box-shadow: var(--sh-2); }
.search-card__btn:active { transform: translateY(1px); filter: brightness(.96); }

/* ── Tabs ─────────────────────────────────────────────────────────────── */
.tab-nav {
  display: flex;
  gap: 4px;
  padding: 4px;
  margin-bottom: 20px;
  background: var(--surface-sunken);
  border: 1px solid var(--line);
  border-radius: var(--r-md);
  overflow-x: auto;
  scrollbar-width: none;
}
.tab-nav::-webkit-scrollbar { display: none; }

.tab-nav__btn {
  position: relative;
  flex: 1;
  display: inline-flex; align-items: center; justify-content: center; gap: 7px;
  padding: 10px 14px;
  border: 0;
  border-radius: var(--r-sm);
  background: transparent;
  color: var(--ink-500);
  font-size: .86rem;
  font-weight: 600;
  cursor: pointer;
  white-space: nowrap;
  transition: color var(--t-fast), background var(--t-fast), box-shadow var(--t-fast);
}
.tab-nav__btn:hover { color: var(--ink-700); background: rgba(125,130,150,.09); }
.tab-nav__btn.active {
  color: var(--brand-primary-dark);
  background: var(--surface);
  box-shadow: var(--sh-1);
}
@media (prefers-color-scheme: dark) {
  .tab-nav__btn.active { color: var(--brand-primary); background: var(--surface-raised); }
}

.tab-nav__badge {
  min-width: 19px;
  padding: 1px 6px;
  border-radius: var(--r-pill);
  background: var(--brand-primary);
  color: #fff;
  font-size: .68rem;
  font-weight: 700;
  font-variant-numeric: tabular-nums;
}

.tab-panel { display: none; }
.tab-panel.active { display: block; animation: rise .3s var(--ease); }
@keyframes rise {
  from { opacity: 0; transform: translateY(6px); }
  to   { opacity: 1; transform: none; }
}

/* ── Cards ────────────────────────────────────────────────────────────── */
.card {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--r-lg);
  box-shadow: var(--sh-2);
  padding: 22px;
}

.card__header { margin-bottom: 18px; }
.card__title {
  display: flex; align-items: center; gap: 9px;
  font-size: 1.02rem;
  font-weight: 700;
  letter-spacing: -.01em;
  color: var(--ink-900);
}
.card__title svg { color: var(--brand-primary); }
.card__subtitle { margin-top: 5px; font-size: .84rem; color: var(--ink-500); }

/* ── Vendor result ────────────────────────────────────────────────────── */
.vendor-card {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--r-lg);
  box-shadow: var(--sh-2);
  padding: 22px;
  margin-bottom: 18px;
}

.vendor-card__name {
  font-size: 1.3rem;
  font-weight: 750;
  letter-spacing: -.022em;
  line-height: 1.25;
  color: var(--ink-900);
}
.vendor-card__meta { margin-top: 5px; font-size: .85rem; color: var(--ink-500); }
.vendor-card__meta strong { color: var(--brand-primary-dark); font-weight: 700; }
@media (prefers-color-scheme: dark) {
  .vendor-card__meta strong { color: var(--brand-primary); }
}

/* ── Brand SCM banner ─────────────────────────────────────────────────── */
.brand-scm-banner {
  position: relative;
  overflow: hidden;
  margin-top: 18px;
  padding: 15px 17px;
  border-radius: var(--r-md);
  background: linear-gradient(135deg, #2b2f42 0%, #1d2131 100%);
  color: #fff;
  box-shadow: var(--sh-2);
}
.brand-scm-banner + .brand-scm-banner { margin-top: 10px; }
.brand-scm-banner::after {
  content: '';
  position: absolute;
  inset: 0 auto 0 0;
  width: 3px;
  background: linear-gradient(180deg, var(--brand-primary), #ffb15c);
}

.brand-scm-banner__label {
  display: flex; align-items: center; flex-wrap: wrap; gap: 7px;
  font-size: .72rem;
  font-weight: 700;
  letter-spacing: .08em;
  text-transform: uppercase;
  color: rgba(255,255,255,.66);
  margin-bottom: 4px;
}

/* division chip — only rendered when a code spans >1 Brand SCM company */
.brand-scm-banner__div {
  padding: 2px 9px;
  border-radius: var(--r-pill);
  background: rgba(252,128,25,.22);
  border: 1px solid rgba(252,128,25,.42);
  color: #ffcb96;
  font-size: .68rem;
  font-weight: 700;
  letter-spacing: .03em;
  text-transform: none;
}

.brand-scm-lvl {
  display: flex;
  align-items: baseline;
  flex-wrap: wrap;
  gap: 4px 10px;
  padding: 9px 0;
  border-top: 1px solid rgba(255,255,255,.1);
}
.brand-scm-lvl:first-of-type { border-top: none; }

.brand-scm-lvl__role {
  min-width: 84px;
  font-size: .68rem;
  font-weight: 700;
  letter-spacing: .05em;
  text-transform: uppercase;
  color: rgba(255,255,255,.5);
}
.brand-scm-lvl__name { font-weight: 650; color: #fff; letter-spacing: -.01em; }
.brand-scm-lvl__contact { display: flex; flex-wrap: wrap; gap: 6px; margin-left: auto; }
.brand-scm-lvl__contact a {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 3px 10px;
  border-radius: var(--r-pill);
  background: rgba(255,255,255,.1);
  border: 1px solid rgba(255,255,255,.14);
  color: rgba(255,255,255,.9);
  font-size: .78rem;
  font-weight: 500;
  text-decoration: none;
  transition: background var(--t-fast), border-color var(--t-fast), transform var(--t-fast);
}
.brand-scm-lvl__contact a:hover {
  background: rgba(252,128,25,.28);
  border-color: rgba(252,128,25,.5);
  color: #fff;
  transform: translateY(-1px);
}

/* legacy single-line variant (kept for back-compat) */
.brand-scm-banner__name { font-weight: 650; }
.brand-scm-banner__contact { display: flex; gap: 8px; flex-wrap: wrap; }
.brand-scm-banner__contact a {
  color: rgba(255,255,255,.9);
  text-decoration: none;
  font-size: .82rem;
}
.brand-scm-banner__contact a:hover { color: #fff; text-decoration: underline; }

/* ── City chips ───────────────────────────────────────────────────────── */
.city-chips {
  display: flex; flex-wrap: wrap; gap: 7px;
  margin: 20px 0 4px;
}

.city-chip {
  padding: 7px 15px;
  border: 1px solid var(--line-strong);
  border-radius: var(--r-pill);
  background: var(--surface);
  color: var(--ink-600);
  font-size: .82rem;
  font-weight: 600;
  letter-spacing: -.005em;
  cursor: pointer;
  transition: all var(--t-fast);
}
.city-chip:hover {
  border-color: var(--brand-primary);
  color: var(--brand-primary-dark);
  background: var(--brand-tint);
  transform: translateY(-1px);
}
.city-chip.active {
  background: linear-gradient(180deg, var(--brand-primary), var(--brand-primary-dark));
  border-color: transparent;
  color: #fff;
  box-shadow: var(--sh-1), inset 0 1px 0 rgba(255,255,255,.24);
}
@media (prefers-color-scheme: dark) {
  .city-chip:hover { color: var(--brand-primary); }
}

/* ── City detail ──────────────────────────────────────────────────────── */
.city-detail {
  display: none;
  margin-top: 14px;
  padding: 16px;
  background: var(--surface-sunken);
  border: 1px solid var(--line);
  border-radius: var(--r-md);
}
.city-detail.show { display: block; animation: rise .26s var(--ease); }

.city-detail__header {
  display: flex; align-items: center; flex-wrap: wrap; gap: 8px;
  padding-bottom: 12px;
  margin-bottom: 12px;
  border-bottom: 1px solid var(--line);
}
.city-detail__title {
  font-size: .98rem;
  font-weight: 700;
  letter-spacing: -.015em;
  color: var(--ink-900);
}
.city-detail__zone {
  padding: 2px 9px;
  border-radius: var(--r-pill);
  background: var(--info-bg);
  color: var(--info);
  font-size: .7rem;
  font-weight: 700;
  letter-spacing: .03em;
  text-transform: uppercase;
}
.city-detail__code {
  margin-left: auto;
  padding: 3px 10px;
  border-radius: var(--r-xs);
  background: var(--surface);
  border: 1px solid var(--line-strong);
  color: var(--ink-500);
  font-size: .76rem;
  font-weight: 600;
  font-variant-numeric: tabular-nums;
  letter-spacing: .02em;
}

/* ── POC blocks ───────────────────────────────────────────────────────── */
.poc-block {
  position: relative;
  padding: 13px 15px 13px 17px;
  margin-bottom: 9px;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--r-sm);
  transition: box-shadow var(--t-fast), transform var(--t-fast), border-color var(--t-fast);
}
.poc-block:last-child { margin-bottom: 0; }
.poc-block:hover { box-shadow: var(--sh-2); transform: translateY(-1px); }
.poc-block::before {
  content: '';
  position: absolute;
  inset: 9px auto 9px 0;
  width: 3px;
  border-radius: 0 3px 3px 0;
  background: var(--ink-300);
}
.poc-block--primary::before { background: var(--brand-primary); }
.poc-block--l1::before { background: #e8891b; }
.poc-block--l2::before { background: var(--danger); }

.poc-block__title {
  font-size: .68rem;
  font-weight: 700;
  letter-spacing: .08em;
  text-transform: uppercase;
  margin-bottom: 7px;
  color: var(--ink-500);
}
.poc-block--primary .poc-block__title { color: var(--brand-primary-dark); }
.poc-block--l1 .poc-block__title { color: #b96c0c; }
.poc-block--l2 .poc-block__title { color: var(--danger); }
@media (prefers-color-scheme: dark) {
  .poc-block--primary .poc-block__title { color: var(--brand-primary); }
  .poc-block--l1 .poc-block__title { color: #f0b45e; }
}

.poc-info-grid {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 5px 14px;
  align-items: baseline;
  font-size: .87rem;
}
.poc-info-grid .lbl {
  font-size: .74rem;
  font-weight: 600;
  color: var(--ink-400);
  letter-spacing: .01em;
}
.poc-info-grid a {
  color: var(--ink-800);
  font-weight: 550;
  text-decoration: none;
  border-bottom: 1px solid transparent;
  overflow-wrap: anywhere;
  transition: color var(--t-fast), border-color var(--t-fast);
}
.poc-info-grid a:hover {
  color: var(--brand-primary-dark);
  border-bottom-color: var(--brand-ring);
}
@media (prefers-color-scheme: dark) {
  .poc-info-grid a:hover { color: var(--brand-primary); }
}

/* ── Tickets ──────────────────────────────────────────────────────────── */
.tickets-card {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--r-lg);
  box-shadow: var(--sh-2);
  padding: 20px;
}

.tickets-card__title {
  display: flex; align-items: center; gap: 9px;
  font-size: .98rem;
  font-weight: 700;
  letter-spacing: -.01em;
  color: var(--ink-900);
  margin-bottom: 14px;
}

.ticket-row {
  padding: 13px 15px;
  margin-bottom: 9px;
  background: var(--surface-sunken);
  border: 1px solid var(--line);
  border-radius: var(--r-sm);
  transition: box-shadow var(--t-fast), transform var(--t-fast);
}
.ticket-row:last-child { margin-bottom: 0; }
.ticket-row:hover { box-shadow: var(--sh-2); transform: translateY(-1px); }

.ticket-row__header {
  display: flex; align-items: center; flex-wrap: wrap; gap: 8px;
  margin-bottom: 6px;
}
.ticket-row__id {
  font-size: .78rem;
  font-weight: 700;
  font-variant-numeric: tabular-nums;
  letter-spacing: .02em;
  color: var(--ink-600);
}
.ticket-row__subject { font-size: .92rem; font-weight: 600; color: var(--ink-900); }
.ticket-row__meta { margin-top: 3px; font-size: .78rem; color: var(--ink-500); }

.status-badge {
  padding: 2px 9px;
  border-radius: var(--r-pill);
  font-size: .68rem;
  font-weight: 700;
  letter-spacing: .04em;
  text-transform: uppercase;
  background: var(--surface);
  border: 1px solid var(--line-strong);
  color: var(--ink-600);
}
.status-badge--open { background: var(--info-bg); color: var(--info); border-color: transparent; }
.status-badge--progress { background: var(--warn-bg); color: var(--warn); border-color: transparent; }
.status-badge--escalated { background: var(--danger-bg); color: var(--danger); border-color: transparent; }

.priority-badge {
  margin-left: auto;
  padding: 2px 9px;
  border-radius: var(--r-pill);
  background: var(--surface-sunken);
  border: 1px solid var(--line-strong);
  color: var(--ink-500);
  font-size: .68rem;
  font-weight: 700;
  letter-spacing: .03em;
}

/* ── Forms ────────────────────────────────────────────────────────────── */
.form-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 14px;
  margin-bottom: 14px;
}
.form-group { margin-bottom: 14px; }
.form-group:last-of-type { margin-bottom: 18px; }

.form-label {
  display: flex; align-items: center; gap: 6px;
  margin-bottom: 6px;
  font-size: .78rem;
  font-weight: 650;
  letter-spacing: .01em;
  color: var(--ink-600);
}
.form-label svg { color: var(--ink-400); }

.form-input, .form-select, .form-textarea {
  width: 100%;
  padding: 11px 13px;
  background: var(--surface);
  border: 1px solid var(--line-strong);
  border-radius: var(--r-sm);
  font-size: .9rem;
  color: var(--ink-900);
  transition: border-color var(--t-fast), box-shadow var(--t-fast), background var(--t-fast);
}
.form-input::placeholder, .form-textarea::placeholder { color: var(--ink-400); }
.form-input:hover, .form-select:hover, .form-textarea:hover { border-color: var(--ink-300); }
.form-input:focus, .form-select:focus, .form-textarea:focus {
  outline: none;
  border-color: var(--brand-primary);
  box-shadow: 0 0 0 4px var(--brand-ring);
}
.form-textarea { min-height: 108px; resize: vertical; line-height: 1.55; }

.form-select {
  appearance: none;
  background-image: url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%239aa0b4' stroke-width='2.5' stroke-linecap='round'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 12px center;
  padding-right: 34px;
}

/* ── Buttons ──────────────────────────────────────────────────────────── */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  padding: 11px 20px;
  border: 1px solid transparent;
  border-radius: var(--r-md);
  font-size: .89rem;
  font-weight: 650;
  cursor: pointer;
  transition: filter var(--t-fast), transform var(--t-fast), box-shadow var(--t-fast);
}
.btn--primary {
  background: linear-gradient(180deg, var(--brand-primary), var(--brand-primary-dark));
  color: #fff;
  box-shadow: var(--sh-1), inset 0 1px 0 rgba(255,255,255,.22);
}
.btn--primary:hover { filter: brightness(1.06); box-shadow: var(--sh-2); }
.btn--primary:active { transform: translateY(1px); filter: brightness(.96); }
.btn--lg { padding: 13px 24px; font-size: .94rem; width: 100%; }
.btn:disabled { opacity: .6; cursor: not-allowed; filter: none; transform: none; }

/* ── Alerts ───────────────────────────────────────────────────────────── */
.alert {
  padding: 12px 15px;
  border-radius: var(--r-sm);
  font-size: .87rem;
  font-weight: 500;
  border: 1px solid transparent;
}
.alert--error { background: var(--danger-bg); color: var(--danger); border-color: color-mix(in srgb, var(--danger) 26%, transparent); }
.alert--success { background: var(--ok-bg); color: var(--ok); border-color: color-mix(in srgb, var(--ok) 26%, transparent); }
.alert strong { font-weight: 700; }

/* ── Empty & loading ──────────────────────────────────────────────────── */
.empty-state {
  padding: 56px 24px;
  text-align: center;
  background: var(--surface);
  border: 1px dashed var(--line-strong);
  border-radius: var(--r-lg);
}
.empty-state__icon {
  width: 76px; height: 76px;
  margin: 0 auto 16px;
  display: grid; place-items: center;
  border-radius: 50%;
  background: var(--brand-tint);
  color: var(--brand-primary);
}
.empty-state h3 {
  font-size: 1.02rem;
  font-weight: 700;
  letter-spacing: -.015em;
  color: var(--ink-800);
  margin-bottom: 5px;
}
.empty-state p {
  font-size: .87rem;
  color: var(--ink-500);
  max-width: 42ch;
  margin: 0 auto;
}

.loading {
  padding: 48px 24px;
  text-align: center;
  font-size: .92rem;
  font-weight: 550;
  color: var(--ink-600);
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--r-lg);
}
.loading::before {
  content: '';
  display: block;
  width: 26px; height: 26px;
  margin: 0 auto 14px;
  border-radius: 50%;
  border: 2.5px solid var(--brand-tint-strong);
  border-top-color: var(--brand-primary);
  animation: spin .7s linear infinite;
}
@keyframes spin { to { transform: rotate(360deg); } }
.spinning { animation: spin .7s linear infinite; }

/* ── Auth gate ────────────────────────────────────────────────────────── */
.auth-gate {
  position: fixed;
  inset: 0;
  z-index: 100;
  display: grid;
  place-items: center;
  padding: 24px;
  background: var(--bg);
  background-image:
    radial-gradient(760px 420px at 18% 8%, rgba(252,128,25,.16) 0%, rgba(252,128,25,0) 62%),
    radial-gradient(700px 420px at 84% 92%, rgba(80,120,255,.12) 0%, rgba(80,120,255,0) 60%);
  overflow-y: auto;
}
.auth-gate.hidden { display: none; }

.auth-gate__card {
  width: 100%;
  max-width: 420px;
  padding: 34px 30px 30px;
  text-align: center;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--r-xl);
  box-shadow: var(--sh-4);
  animation: authIn .42s var(--ease);
}
@keyframes authIn {
  from { opacity: 0; transform: translateY(14px) scale(.985); }
  to   { opacity: 1; transform: none; }
}

.auth-gate__icon {
  width: 66px; height: 66px;
  margin: 0 auto 18px;
  display: grid; place-items: center;
  border-radius: 19px;
  background: linear-gradient(140deg, var(--brand-primary), var(--brand-primary-dark));
  color: #fff;
  box-shadow: 0 8px 22px rgba(252,128,25,.32), inset 0 1px 0 rgba(255,255,255,.3);
}

.auth-gate__card h2 {
  font-size: 1.32rem;
  font-weight: 750;
  letter-spacing: -.025em;
  color: var(--ink-900);
  margin-bottom: 7px;
}
.auth-gate__card p {
  font-size: .87rem;
  color: var(--ink-500);
  margin-bottom: 18px;
  line-height: 1.6;
}
.auth-gate__card p strong { color: var(--ink-800); font-weight: 650; }
.auth-gate__card code {
  padding: 1px 5px;
  border-radius: 5px;
  background: var(--surface-sunken);
  border: 1px solid var(--line);
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: .84em;
  color: var(--ink-700);
}

.auth-gate__form { text-align: left; }
.auth-gate__form .form-input { padding: 12px 14px; }

/* ── Toasts ───────────────────────────────────────────────────────────── */
.toast-container {
  position: fixed;
  right: 18px;
  bottom: 18px;
  z-index: 200;
  display: flex;
  flex-direction: column;
  gap: 9px;
  pointer-events: none;
}
.toast {
  display: flex; align-items: center; gap: 9px;
  padding: 12px 16px;
  max-width: min(360px, calc(100vw - 36px));
  background: var(--surface-raised);
  border: 1px solid var(--line);
  border-left: 3px solid var(--brand-primary);
  border-radius: var(--r-sm);
  box-shadow: var(--sh-3);
  font-size: .86rem;
  font-weight: 550;
  color: var(--ink-800);
  animation: toastIn .28s var(--ease);
  pointer-events: auto;
}
.toast--error { border-left-color: var(--danger); }
.toast--success { border-left-color: var(--ok); }
@keyframes toastIn {
  from { opacity: 0; transform: translateY(14px) scale(.97); }
  to   { opacity: 1; transform: none; }
}

/* ── Footer ───────────────────────────────────────────────────────────── */
.footer {
  padding: 26px 20px 34px;
  text-align: center;
  font-size: .78rem;
  color: var(--ink-400);
  border-top: 1px solid var(--line);
  margin-top: 8px;
}

/* ── Responsive ───────────────────────────────────────────────────────── */
@media (max-width: 640px) {
  body { font-size: 14.5px; }

  .header { padding: 16px 16px 18px; }
  .header__content { gap: 12px; }
  .header__title { font-size: 1.06rem; }
  .header__logo-icon { width: 40px; height: 40px; border-radius: 11px; }
  .header__stats { width: 100%; }
  .header__stat { flex: 1; justify-content: center; font-size: .74rem; padding: 6px 10px; }

  .main { padding: 18px 14px 60px; }

  .search-card { padding: 6px 6px 6px 13px; border-radius: var(--r-md); }
  .search-card__btn { padding: 11px 15px; }
  .search-card__btn span { display: none; }

  /* a book glyph and a speech bubble are not self-explanatory; keep the
     words and shrink them instead of hiding them */
  .tab-nav__btn { padding: 10px 8px; font-size: .74rem; gap: 5px; }
  .tab-nav__btn svg { width: 15px; height: 15px; }

  .card, .vendor-card, .tickets-card { padding: 17px; border-radius: var(--r-md); }
  .vendor-card__name { font-size: 1.14rem; }

  /* Match the POC contact card: role, then name, then full-width contact
     rows. Previously the Feedback button landed on its own line or beside
     the email depending on name length, which read as broken alignment. */
  .brand-scm-lvl { display: block; padding: 11px 0; }
  .brand-scm-lvl__role { display: block; margin-bottom: 2px; }
  .brand-scm-lvl__name { display: block; font-size: .98rem; margin-bottom: 8px; }
  .brand-scm-lvl__contact { margin-left: 0; width: 100%; flex-direction: column; gap: 6px; }
  .brand-scm-lvl__contact a,
  .brand-scm-lvl__contact .fb-btn { width: 100%; justify-content: flex-start; padding: 7px 12px; }

  .city-detail__code { margin-left: 0; }
  .poc-info-grid { grid-template-columns: 1fr; gap: 2px; }
  .poc-info-grid .lbl { margin-top: 6px; }
  .poc-info-grid a, .poc-info-grid span { font-size: .9rem; }

  .form-grid { grid-template-columns: 1fr; gap: 0; }
  .priority-badge { margin-left: 0; }

  .toast-container { right: 12px; left: 12px; bottom: 12px; }
  .toast { max-width: none; }
}

@media (max-width: 380px) {
  .auth-gate { padding: 14px; }
  .auth-gate__card { padding: 26px 20px 24px; }
}

/* ── Print ────────────────────────────────────────────────────────────── */
@media print {
  .header__glow, .search-section, .tab-nav, .footer, .toast-container, .auth-gate { display: none !important; }
  body { background: #fff; }
  .tab-panel { display: block !important; }
  .city-detail { display: block !important; }
  .card, .vendor-card, .poc-block { box-shadow: none; border-color: #ccc; }
}

/* ═══════════════════════════════════════════════════════════════════════
   COMPANY VIEW · POC FEEDBACK · ADMIN REVIEW
   ═══════════════════════════════════════════════════════════════════════ */

.auth-gate__hint {
  margin: 16px 0 0 !important;
  padding-top: 14px;
  border-top: 1px solid var(--line);
  font-size: .78rem !important;
  color: var(--ink-400) !important;
  line-height: 1.7 !important;
}

.form-label__opt {
  margin-left: 4px;
  font-weight: 500;
  color: var(--ink-400);
  text-transform: none;
  letter-spacing: 0;
}

/* ── Login suggestions (type "ITC", pick the company) ─────────────────── */
.suggest {
  margin-top: 10px;
  border: 1px solid var(--line);
  border-radius: var(--r-sm);
  background: var(--surface);
  box-shadow: var(--sh-2);
  overflow: hidden;
  text-align: left;
  max-height: 244px;
  overflow-y: auto;
}
.suggest[hidden] { display: none; }
.suggest__hint {
  padding: 8px 13px;
  font-size: .71rem;
  font-weight: 700;
  letter-spacing: .06em;
  text-transform: uppercase;
  color: var(--ink-400);
  background: var(--surface-sunken);
  border-bottom: 1px solid var(--line);
}
.suggest__item {
  display: flex; align-items: baseline; gap: 9px;
  width: 100%;
  padding: 10px 13px;
  border: 0;
  border-bottom: 1px solid var(--line);
  background: transparent;
  text-align: left;
  cursor: pointer;
  transition: background var(--t-fast);
}
.suggest__item:last-child { border-bottom: 0; }
.suggest__item:hover, .suggest__item:focus-visible { background: var(--brand-tint); }
.suggest__name {
  flex: 1; min-width: 0;
  font-size: .87rem; font-weight: 650; color: var(--ink-900);
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.suggest__meta { font-size: .73rem; color: var(--ink-400); white-space: nowrap; }

/* ── Company header (many vendor codes, one company) ──────────────────── */
.entity-strip {
  display: flex; flex-wrap: wrap; gap: 6px;
  margin-top: 12px;
}
.entity-pill {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 3px 10px;
  border-radius: var(--r-pill);
  background: var(--surface-sunken);
  border: 1px solid var(--line);
  font-size: .73rem;
  color: var(--ink-500);
}
.entity-pill code {
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: .95em;
  color: var(--ink-700);
  font-variant-numeric: tabular-nums;
}

/* an entity block inside a city panel, when a city has >1 vendor code */
.entity-group { margin-bottom: 14px; }
.entity-group:last-child { margin-bottom: 0; }
.entity-group__head {
  display: flex; align-items: baseline; flex-wrap: wrap; gap: 8px;
  margin-bottom: 8px;
  padding-bottom: 6px;
  border-bottom: 1px dashed var(--line-strong);
}
.entity-group__name { font-size: .86rem; font-weight: 700; color: var(--ink-800); }
.entity-group__code {
  padding: 1px 8px;
  border-radius: var(--r-xs);
  background: var(--surface);
  border: 1px solid var(--line-strong);
  font-size: .72rem; font-weight: 600;
  color: var(--ink-500);
  font-variant-numeric: tabular-nums;
}

/* ── Feedback trigger ─────────────────────────────────────────────────── */
.poc-block__head {
  display: flex; align-items: center; justify-content: space-between;
  gap: 10px; margin-bottom: 8px;
}
.poc-block__head .poc-block__title { margin-bottom: 0; }

.fb-btn {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 4px 10px;
  border-radius: var(--r-pill);
  border: 1px solid var(--line-strong);
  background: var(--surface);
  color: var(--ink-500);
  font-size: .72rem;
  font-weight: 650;
  cursor: pointer;
  white-space: nowrap;
  transition: all var(--t-fast);
}
.fb-btn:hover {
  border-color: var(--brand-primary);
  color: var(--brand-primary-dark);
  background: var(--brand-tint);
}
.fb-btn.is-done {
  border-color: transparent;
  background: var(--ok-bg);
  color: var(--ok);
  cursor: default;
}
.fb-btn--ghost {
  border-color: rgba(255,255,255,.2);
  background: rgba(255,255,255,.08);
  color: rgba(255,255,255,.82);
}
.fb-btn--ghost:hover {
  border-color: rgba(252,128,25,.55);
  background: rgba(252,128,25,.24);
  color: #fff;
}
.fb-btn--ghost.is-done { background: rgba(74,222,128,.16); color: #86efac; }
@media (prefers-color-scheme: dark) {
  .fb-btn:hover { color: var(--brand-primary); }
}

/* ── Modal ────────────────────────────────────────────────────────────── */
.modal { position: fixed; inset: 0; z-index: 300; display: grid; place-items: center; padding: 20px; }
.modal[hidden] { display: none; }

.modal__scrim {
  position: absolute; inset: 0;
  background: rgba(12, 14, 20, .55);
  backdrop-filter: blur(3px);
  animation: fade .2s var(--ease);
}
@keyframes fade { from { opacity: 0; } to { opacity: 1; } }

.modal__card {
  position: relative;
  width: 100%;
  max-width: 480px;
  max-height: calc(100vh - 40px);
  overflow-y: auto;
  padding: 26px 26px 22px;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--r-xl);
  box-shadow: var(--sh-4);
  animation: authIn .28s var(--ease);
}

.modal__x {
  position: absolute; top: 14px; right: 14px;
  width: 32px; height: 32px;
  display: grid; place-items: center;
  border: 0; border-radius: 50%;
  background: transparent;
  color: var(--ink-400);
  cursor: pointer;
  transition: background var(--t-fast), color var(--t-fast);
}
.modal__x:hover { background: var(--surface-sunken); color: var(--ink-700); }

.modal__title {
  font-size: 1.1rem; font-weight: 750;
  letter-spacing: -.02em; color: var(--ink-900);
  padding-right: 32px;
}

.modal__who {
  display: flex; flex-direction: column; gap: 1px;
  margin: 12px 0 18px;
  padding: 11px 14px;
  border-radius: var(--r-sm);
  background: var(--surface-sunken);
  border: 1px solid var(--line);
  border-left: 3px solid var(--brand-primary);
}
.modal__who-name { font-weight: 700; color: var(--ink-900); }
.modal__who-meta { font-size: .78rem; color: var(--ink-500); }

.fb-reasons { display: flex; flex-wrap: wrap; gap: 8px; }

.fb-reason {
  padding: 8px 14px;
  border-radius: var(--r-pill);
  border: 1px solid var(--line-strong);
  background: var(--surface);
  color: var(--ink-600);
  font-size: .83rem; font-weight: 600;
  cursor: pointer;
  transition: all var(--t-fast);
}
.fb-reason:hover { border-color: var(--ink-300); transform: translateY(-1px); }
.fb-reason.active { color: #fff; border-color: transparent; box-shadow: var(--sh-1); }
.fb-reason--good.active { background: var(--ok); }
.fb-reason--warn.active { background: #d98613; }
.fb-reason--bad.active  { background: var(--danger); }
@media (prefers-color-scheme: dark) {
  .fb-reason--good.active, .fb-reason--bad.active { color: #0d0f16; }
}

.modal__actions { display: flex; gap: 10px; justify-content: flex-end; margin-top: 6px; }
.modal__actions .btn { flex: 0 0 auto; }

.btn--ghost { background: transparent; border-color: var(--line-strong); color: var(--ink-600); }
.btn--ghost:hover { background: var(--surface-sunken); color: var(--ink-800); }

.modal__note {
  margin-top: 14px; padding-top: 12px;
  border-top: 1px solid var(--line);
  font-size: .74rem; color: var(--ink-400); text-align: center;
}

/* ── Admin: scorecard ─────────────────────────────────────────────────── */
.scorecard { display: flex; flex-direction: column; gap: 9px; }

.scorecard__row {
  display: grid;
  grid-template-columns: minmax(120px, 1.4fr) 2fr auto;
  align-items: center;
  gap: 12px;
}
.scorecard__who { display: flex; flex-direction: column; min-width: 0; }
.scorecard__name {
  font-size: .87rem; font-weight: 650; color: var(--ink-900);
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.scorecard__meta {
  font-size: .73rem; color: var(--ink-400);
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.scorecard__bar {
  height: 7px; border-radius: var(--r-pill);
  background: var(--surface-sunken);
  border: 1px solid var(--line);
  overflow: hidden;
}
.scorecard__fill { display: block; height: 100%; border-radius: var(--r-pill); transition: width var(--t); }
.scorecard__fill--good { background: var(--ok); }
.scorecard__fill--warn { background: #e0a33a; }
.scorecard__fill--bad  { background: var(--danger); }
.scorecard__num { font-size: .8rem; color: var(--ink-500); font-variant-numeric: tabular-nums; white-space: nowrap; }
.scorecard__num strong { color: var(--ink-900); font-weight: 700; }

/* ── Admin: feedback rows ─────────────────────────────────────────────── */
.fb-row {
  padding: 13px 15px;
  margin-bottom: 9px;
  background: var(--surface-sunken);
  border: 1px solid var(--line);
  border-radius: var(--r-sm);
}
.fb-row:last-child { margin-bottom: 0; }

.fb-row__head { display: flex; align-items: center; flex-wrap: wrap; gap: 8px; }
.fb-row__poc { font-weight: 700; color: var(--ink-900); font-size: .9rem; }
.fb-row__lvl { font-size: .74rem; color: var(--ink-400); }
.fb-row__when { margin-left: auto; font-size: .74rem; color: var(--ink-400); font-variant-numeric: tabular-nums; }
.fb-row__meta { margin-top: 4px; font-size: .78rem; color: var(--ink-500); }
.fb-row__comment {
  margin-top: 9px; padding: 9px 12px;
  border-radius: var(--r-xs);
  background: var(--surface);
  border: 1px solid var(--line);
  font-size: .86rem; color: var(--ink-800);
  white-space: pre-wrap; overflow-wrap: anywhere;
}
.fb-row__from { margin-top: 7px; font-size: .74rem; color: var(--ink-400); }
.fb-row__from a { color: var(--ink-600); }

.fb-tag {
  padding: 2px 9px; border-radius: var(--r-pill);
  font-size: .67rem; font-weight: 700;
  letter-spacing: .05em; text-transform: uppercase;
}
.fb-tag--good { background: var(--ok-bg); color: var(--ok); }
.fb-tag--warn { background: var(--warn-bg); color: var(--warn); }
.fb-tag--bad  { background: var(--danger-bg); color: var(--danger); }

@media (max-width: 640px) {
  .modal { padding: 12px; }
  .modal__card { padding: 22px 18px 18px; border-radius: var(--r-lg); }
  .modal__actions { flex-direction: column-reverse; }
  .modal__actions .btn { width: 100%; }
  .scorecard__row { grid-template-columns: 1fr auto; grid-template-areas: "who num" "bar bar"; gap: 5px 10px; }
  .scorecard__who { grid-area: who; }
  .scorecard__num { grid-area: num; }
  .scorecard__bar { grid-area: bar; }
  .fb-row__when { margin-left: 0; width: 100%; }
  .poc-block__head { flex-wrap: wrap; }
}

/* escalation chain shared by every vendor code in a city — shown once */
.shared-esc {
  margin-top: 4px;
  padding-top: 12px;
  border-top: 1px solid var(--line-strong);
}
.shared-esc__label {
  margin-bottom: 9px;
  font-size: .69rem;
  font-weight: 700;
  letter-spacing: .07em;
  text-transform: uppercase;
  color: var(--ink-400);
}

.alert__sub {
  margin-top: 6px;
  font-size: .78rem;
  font-weight: 500;
  opacity: .8;
  overflow-wrap: anywhere;
}

/* ── Tap targets ──────────────────────────────────────────────────────────
   Measured 17-18px on the tel:/mailto: links, well under the 24px minimum.
   Phone and email ARE the job on this page, so they get real hit areas. */
@media (max-width: 900px) {
  .poc-info-grid a {
    display: inline-flex;
    align-items: center;
    min-height: 36px;
    padding: 4px 2px;
  }
  .brand-scm-lvl__contact a { min-height: 34px; padding: 6px 12px; }
  .fb-btn { min-height: 32px; padding: 6px 12px; }
  .city-chip { min-height: 38px; }
  .suggest__item { min-height: 46px; }
  .modal__x { width: 40px; height: 40px; }
  .fb-reason { min-height: 40px; }
}

/* the internal-team route: a distinct block, not a footnote */
.auth-gate__internal {
  display: flex;
  align-items: flex-start;
  gap: 9px;
  margin-top: 12px;
  padding: 11px 13px;
  border-radius: var(--r-sm);
  background: var(--info-bg);
  border: 1px solid color-mix(in srgb, var(--info) 22%, transparent);
  color: var(--ink-700);
  font-size: .78rem;
  line-height: 1.55;
  text-align: left;
}
.auth-gate__internal svg { color: var(--info); margin-top: 2px; }
.auth-gate__internal strong { color: var(--ink-900); font-weight: 700; }
.auth-gate__internal code {
  padding: 0 4px;
  border-radius: 4px;
  background: var(--surface);
  border: 1px solid var(--line);
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: .92em;
  white-space: nowrap;
}

/* primary POC not mapped for this city */
.poc-block--missing { background: var(--warn-bg); border-color: color-mix(in srgb, var(--warn) 26%, transparent); }
.poc-block--missing::before { background: var(--warn); }
.poc-block--missing .poc-block__title { color: var(--warn); }
.poc-missing__msg { margin-bottom: 10px; font-size: .85rem; color: var(--ink-700); line-height: 1.55; }
.btn--sm { padding: 7px 13px; font-size: .8rem; }

/* ═══════════════════════════════════════════════════════════════════════
   GUIDES & SOP
   ═══════════════════════════════════════════════════════════════════════ */

.guide { margin-bottom: 16px; }
.guide:last-child { margin-bottom: 0; }

.guide__dl {
  display: inline-flex; align-items: center; gap: 7px;
  margin-bottom: 20px;
  padding: 8px 15px;
  border-radius: var(--r-pill);
  background: var(--brand-tint);
  border: 1px solid color-mix(in srgb, var(--brand-primary) 34%, transparent);
  color: var(--brand-primary-dark);
  font-size: .82rem;
  font-weight: 650;
  text-decoration: none;
  min-height: 38px;
  transition: all var(--t-fast);
}
.guide__dl:hover { background: var(--brand-tint-strong); transform: translateY(-1px); }
@media (prefers-color-scheme: dark) { .guide__dl { color: var(--brand-primary); } }

/* numbered steps */
.guide__step {
  display: grid;
  grid-template-columns: 30px 1fr;
  gap: 14px;
  padding: 18px 0;
  border-top: 1px solid var(--line);
}
.guide__step:first-of-type { border-top: none; padding-top: 0; }

.guide__num {
  width: 30px; height: 30px;
  display: grid; place-items: center;
  border-radius: 50%;
  background: var(--brand-primary);
  color: #fff;
  font-size: .82rem;
  font-weight: 700;
  font-variant-numeric: tabular-nums;
}

.guide__body {
  /* grid items default to min-width:auto, so a wide table stretches the
     track instead of scrolling inside it. This is what caused the guides
     page to overflow on a 390px viewport. */
  min-width: 0;
}
.guide__body h3 {
  font-size: .96rem;
  font-weight: 700;
  letter-spacing: -.012em;
  color: var(--ink-900);
  margin-bottom: 6px;
}
.guide__body p { font-size: .87rem; color: var(--ink-700); margin-bottom: 10px; line-height: 1.6; }
.guide__body p:last-child { margin-bottom: 0; }

.guide__scenario {
  margin-top: 16px !important;
  margin-bottom: 8px !important;
  font-size: .84rem !important;
  color: var(--ink-600) !important;
}
.guide__scenario strong { color: var(--ink-900); }

.guide__list { margin: 0 0 0 18px; padding: 0; font-size: .87rem; color: var(--ink-700); line-height: 1.6; }
.guide__list li { margin: 5px 0; }

/* do / don't pair */
.dd { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin-bottom: 6px; }

.dd__col { border-radius: var(--r-sm); overflow: hidden; border: 1px solid var(--line); }
.dd__col--do { border-color: color-mix(in srgb, var(--ok) 34%, transparent); }
.dd__col--dont { border-color: color-mix(in srgb, var(--danger) 34%, transparent); }

.dd__head {
  padding: 6px 12px;
  font-size: .72rem;
  font-weight: 700;
  letter-spacing: .06em;
  text-transform: uppercase;
  color: #fff;
}
.dd__col--do .dd__head { background: var(--ok); }
.dd__col--dont .dd__head { background: var(--danger); }
@media (prefers-color-scheme: dark) {
  .dd__col--do .dd__head, .dd__col--dont .dd__head { color: #0d0f16; }
}

.dd__t { width: 100%; border-collapse: collapse; font-size: .8rem; }
.dd__t th, .dd__t td {
  padding: 5px 10px;
  text-align: left;
  border-top: 1px solid var(--line);
  font-variant-numeric: tabular-nums;
}
.dd__t th { font-weight: 650; color: var(--ink-500); font-size: .72rem; text-transform: uppercase; letter-spacing: .04em; }
.dd__t td { color: var(--ink-800); }
.dd__bad {
  background: var(--danger-bg);
  color: var(--danger) !important;
  font-weight: 700;
  text-align: center !important;
  vertical-align: middle;
}
.dd__why { padding: 7px 10px; margin: 0 !important; font-size: .76rem !important; color: var(--danger) !important; }

/* spec tables */
.spec { width: 100%; border-collapse: collapse; font-size: .85rem; margin-bottom: 4px; }
.spec th, .spec td {
  padding: 8px 12px;
  text-align: left;
  border-bottom: 1px solid var(--line);
  vertical-align: top;
}
.spec thead th {
  font-size: .72rem; font-weight: 700; letter-spacing: .05em; text-transform: uppercase;
  color: var(--ink-500); background: var(--surface-sunken);
}
.spec tbody tr:last-child td { border-bottom: none; }
.spec td:first-child { font-weight: 600; color: var(--ink-800); white-space: nowrap; }
.spec code {
  padding: 1px 6px; border-radius: 5px;
  background: var(--surface-sunken); border: 1px solid var(--line);
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: .88em;
  color: var(--ink-700);
}
.spec--status td:first-child { width: 1%; }

.pill {
  display: inline-block;
  padding: 3px 10px;
  border-radius: var(--r-pill);
  font-size: .73rem; font-weight: 700;
  white-space: nowrap;
}
.pill--ok { background: var(--ok-bg); color: var(--ok); }
.pill--warn { background: var(--warn-bg); color: var(--warn); }
.pill--bad { background: var(--danger-bg); color: var(--danger); }

.guide__actions { margin: 0 0 0 18px; padding: 0; font-size: .87rem; color: var(--ink-700); line-height: 1.65; }
.guide__actions li { margin: 9px 0; }
.guide__actions a { color: var(--info); font-weight: 600; }
.guide__note { display: block; margin-top: 2px; font-size: .8rem; color: var(--ink-500); }

@media (max-width: 640px) {
  .guide__step { grid-template-columns: 26px 1fr; gap: 10px; padding: 15px 0; }
  .guide__num { width: 26px; height: 26px; font-size: .76rem; }
  .dd { grid-template-columns: 1fr; }
  .dd__col { min-width: 0; }
  /* tables scroll inside themselves rather than pushing the page wide */
  .spec, .dd__t { display: block; max-width: 100%; overflow-x: auto; white-space: nowrap; }
  .spec td:first-child { white-space: normal; }
  .guide, .card { overflow-x: hidden; }
  .guide__actions, .guide__list { overflow-wrap: anywhere; }
}

/* shown when the Brand SCM belongs to a company the vendor distributes for,
   rather than to the vendor itself */
.brand-scm-banner__note {
  margin: 2px 0 8px;
  font-size: .78rem;
  line-height: 1.5;
  color: rgba(255, 255, 255, .72);
}
.brand-scm-banner__note strong { color: #ffcb96; font-weight: 650; }

/* ── POC contact card ─────────────────────────────────────────────────────
   Replaces the Name/Phone/Email label grid. Roughly 45% shorter, and the
   contacts are pills so they read as tappable rather than as text. */
.poc-name {
  font-size: 1rem;
  font-weight: 650;
  letter-spacing: -.015em;
  color: var(--ink-900);
  margin-bottom: 9px;
  overflow-wrap: anywhere;
}
.poc-actions { display: flex; flex-wrap: wrap; gap: 7px; }

.poc-act {
  display: inline-flex; align-items: center; gap: 6px;
  min-height: 34px;
  padding: 6px 13px;
  border-radius: var(--r-pill);
  background: var(--surface-sunken);
  border: 1px solid var(--line-strong);
  color: var(--ink-700);
  font-size: .84rem;
  font-weight: 550;
  text-decoration: none;
  overflow-wrap: anywhere;
  transition: all var(--t-fast);
}
.poc-act svg { color: var(--ink-400); }
.poc-act:hover {
  border-color: var(--brand-primary);
  background: var(--brand-tint);
  color: var(--brand-primary-dark);
  transform: translateY(-1px);
}
.poc-act:hover svg { color: var(--brand-primary); }
@media (prefers-color-scheme: dark) { .poc-act:hover { color: var(--brand-primary); } }

.poc-none { font-size: .84rem; color: var(--ink-400); font-style: italic; }

@media (max-width: 640px) {
  /* the sync chip eats a whole row on a phone for very little */
  .header__stats { display: none; }
  .poc-name { font-size: .96rem; }
  .poc-act { width: 100%; }        /* full-width rows: easier thumb targets */
}